PrecisionIT offers many options for initiating support requests, as well as emergency and off hours support for critical issues. Please note that PrecisionIT’s regular business hours are Monday-Friday, 8:30am-5:30pm EST.

For business hours support, (urgent and routine):
option1: Call our support line at (617) 303-1200 x2
option2: Submit a ticket to our support system by e-mailing: help@precisionit.net

For after hours support:
Urgent: Call our support line at (617) 303-1200 x2; leave a detailed message in our after hours support mailbox. Include your name, phone number, and the nature of your issue
Routine: Submit a ticket to our support system by e-mailing: help@precisionit.net