Support When you Need it.
PrecisionIT offers many options for initiating support requests, as well as emergency and off hours support for critical issues. Please note that PrecisionIT’s regular business hours are Monday-Friday, 8:30am-6:30pm EST.
For business hours support, (urgent and routine):
option1: Call our support line at (617) 303-1200 x2
option2: Submit a ticket to our support system by e-mailing: firstname.lastname@example.org
For after hours support:
Urgent: Call our support line at (617) 303-1200 x2; leave a detailed message in our after hours support mailbox. Include your name, phone number, and the nature of your issue
Routine: Submit a ticket to our support system by e-mailing: email@example.com
Connect to a technician for remote support